Frequently Asked
Find answers to common questions
No. We are an independent third-party service. Not affiliated with Verizon, Spectrum, Optimum, AT&T, or any other provider.
Phone-based guidance, help preparing what to say, understanding provider policies, and a confirmation checklist.
$29.99 for internet or cable TV only. $39.99 for bundle. Fee displayed before you proceed, no hidden charges.
No. We cannot guarantee outcomes as final decisions rest with your provider based on your account status.
Account number, name on account, service address, and verification info (PIN or last 4 of SSN).
If we cannot provide the consultation service, you may be eligible for a refund. See our Refund Policy.
Most providers require return of rented equipment. Failure to return typically results in charges. We include this in your checklist.
Monday - Friday, 9AM to 6PM Eastern Time. Closed weekends and major holidays.
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